FAQs
Frequently Asked
QuestionsÂ
For Tenants (Guests)
Property and Stay
Our vacation rentals are fully furnished and include Wi-Fi, air conditioning, towels, a fully equipped kitchen, a swimming pool, and entertainment options.
Some of our rental properties are pet friendly. Please contact us in advance to confirm availability for pets.
Yes, most of our rentals provide private or secure parking for guests.Â
Yes, all our properties include high-speed Wi-Fi and essential utilities like electricity, water, and air conditioning.
If any issues arise, please contact our 24/7 support team, and we will promptly address the matter.
A complimentary cleaning service is provided before your arrival. Additional housekeeping can be arranged at an extra cost.
Yes, basic toiletries and essentials like shampoo, soap, and toilet paper are provided to ensure a comfortable stay.
Typically, the minimum stay is 3 nights. Please get in touch with us directly for the maximum duration, as it varies by property.
Payment and Cancellation
We accept major credit/debit cards and bank transfers.
Yes, a security deposit is required at booking and is refunded after checkout, provided there are no damages or outstanding charges.
Cancellations made at least 14 days before check-in are fully refundable. Cancellations within 14 days may incur a fee.
Additional fees may include cleaning and service charges. All fees will be clearly outlined before booking.
You can modify your booking by contacting our support team directly. Changes are subject to availability.
Refunds are processed back to your original payment method within 7-10 business days.
Yes, extensions are possible based on availability. Charges are calculated at the current rate per night.
Yes, we offer seasonal promotions and special discounts. Please check our website or contact us for details.
Late check-out may incur a fee, depending on availability. The fee is typically a percentage of the nightly rate.
Yes, last-minute cancellations may result in a partial or full charge, depending on the timing of the cancellation.
For Property Owners (Landlords)
Property Listing & Management
Just contact us, and our team will guide you through the process, from property evaluation to final listing on our platform.
We accept a wide range of properties, including apartments, villas, and townhouses, ideally located in popular areas of Dubai to attract visitors.
Your property should be fully furnished, well-maintained, and meet our quality standards. We also require the necessary permits for short-term listings.
We use market data and trends to recommend pricing. You retain control, with the flexibility to adjust pricing and manage availability.
Absolutely. You can block dates when you wish to use the property, ensuring full flexibility for personal use.
We verify guest details and manage the entire booking process. We ensure your property is rented to trustworthy guests.
We provide regular performance reports and notify you immediately upon confirmed bookings. You can also view real-time updates through our owner portal.
Yes, we provide hosting guidelines to ensure a positive guest experience, including property upkeep, guest communication, and adherence to local regulations.
Earnings and Payments
Rental payments are processed securely, and you receive your earnings within 5-7 days after a guest checks in.
Yes, we charge a standard management fee, which covers listing, bookings, and guest support services.
Yes, maintenance and housekeeping costs are separate and will be deducted from your rental income as needed. We provide a transparent breakdown of these expenses.
You are responsible for handling your tax obligations. We recommend consulting a tax advisor for accurate guidance.
We collect a security deposit from guests, which can be used to cover damage. Additionally, we assist in filing insurance claims if needed.
No, cancellations have no penalties, but we ask for reasonable notice to avoid inconvenience.
Yes, you can change your pricing at any time, and we recommend adjusting it periodically to stay competitive.
If the guest cancels close to their check-in date, you may still receive a partial payment based on the cancellation policy.
Property Care and Security
The property is thoroughly inspected, and necessary maintenance is performed to ensure it remains in top condition.
Yes, the property should be furnished. We provide guidelines to ensure it meets the standard requirements for a premium vacation experience.
We use smart locks and CCTV monitoring and perform regular security checks to secure your property.
Yes, we have insurance in place that covers accidental property damage.
Professional cleaning teams handle thorough cleaning and sanitization after every guest departure.
Yes, property owners can schedule visits with prior notice to ensure the property is available and ready for access.
Legal and Compliance
Yes, short-term rentals in Dubai require compliance with specific local regulations, including registering with Dubai Tourism and obtaining approval to rent your property.
You must apply for a holiday home permit from Dubai’s Department of Tourism and Commerce Marketing (DTCM) to rent your property.
If your property doesn’t meet the regulations, you will need to make the necessary changes. We will guide you through the process to ensure compliance.
